The 10 Best RMM Tools for 2024: A Guide to Top Remote Monitoring & Management Solutions
In today’s fast-paced digital world, keeping an eye on IT infrastructure is essential. With the rise of remote work and cloud-based services, businesses need reliable tools to monitor, manage, and support their networks efficiently. Remote Monitoring and Management (RMM) software has become indispensable for IT professionals and Managed Service Providers (MSPs) alike.
If you’re looking for the best RMM solutions in 2024, here’s a rundown of the top options available. We’ll look at each tool’s strengths, unique features, and customer satisfaction ratings to help you make an informed choice.
1. ConnectWise Automate
- Overview: Known for its scalability and customisation options, ConnectWise Automate is a popular choice for MSPs of all sizes. It offers a range of automation options, remote control, and monitoring capabilities that simplify IT management.
- Top Features: Customisable scripts, automation, seamless integrations with other ConnectWise tools, and powerful reporting options.
- Best For: MSPs looking for a highly customisable RMM with extensive automation options.
- Customer Reviews: Rated highly for scalability, but some users note a steeper learning curve.
- External Data: According to Gartner, ConnectWise is one of the top choices for large MSPs due to its flexibility and wide-ranging features.
2. NinjaOne
- Overview: NinjaOne has gained traction due to its user-friendly interface and powerful feature set. It’s particularly favoured by small-to-medium-sized businesses and MSPs who want simplicity combined with effective monitoring and patch management.
- Top Features: Easy-to-use dashboard, automation, remote access, and cross-platform support for Windows, Mac, and Linux.
- Best For: SMBs and MSPs needing a straightforward and effective RMM solution.
- Customer Reviews: Praised for ease of use and responsiveness, but may lack some of the deeper customisation of larger RMM tools.
- External Data: NinjaOne achieved an impressive score on Capterra for ease of use and customer support, making it ideal for non-technical users and small teams.
3. Datto RMM
- Overview: Datto RMM has long been a go-to for MSPs, especially those managing large, complex environments. It offers robust endpoint management and an advanced dashboard to monitor devices and networks.
- Top Features: Comprehensive endpoint management, patching, network monitoring, and integration with other Datto tools for disaster recovery.
- Best For: MSPs managing large client networks, or those requiring extensive backup and recovery capabilities.
- Customer Reviews: High scores for reliability, but a bit pricey compared to simpler tools.
- External Data: Datto’s annual report shows strong customer loyalty, primarily due to the tool’s reliability and seamless integration with Datto’s backup solutions.
4. Atera
- Overview: Atera is known for its transparent pricing and all-in-one approach. It includes both RMM and Professional Services Automation (PSA) features, making it a good value for smaller MSPs or businesses.
- Top Features: RMM, PSA integration, remote support, ticketing, and analytics.
- Best For: Small MSPs or businesses wanting an all-in-one solution without breaking the bank.
- Customer Reviews: Users love Atera’s simplicity and pricing model, but some advanced users find it lacks deep customisation.
- External Data: According to GetApp, Atera ranks highly in affordability, especially appealing to newer MSPs or smaller operations.
5. SolarWinds N-central
- Overview: SolarWinds N-central is a high-powered RMM solution offering deep customisation and scalability. It has a strong track record for performance, especially in larger environments.
- Top Features: Robust security features, automation, network monitoring, and customisable dashboards.
- Best For: Larger MSPs or enterprise environments looking for a robust and secure RMM.
- Customer Reviews: High marks for customisation, but can be challenging for new users.
- External Data: SolarWinds N-central consistently ranks highly among RMM tools in G2 for security and scalability features.
6. Kaseya VSA
- Overview: Kaseya VSA is a comprehensive RMM solution that caters to MSPs and IT teams looking for extensive remote control and automation capabilities. It’s particularly known for its reliability and speed.
- Top Features: Endpoint management, automation, patch management, and integration with IT Glue for documentation.
- Best For: Large MSPs or IT teams needing powerful automation and integration options.
- Customer Reviews: Known for its performance, but some users report that customer service can be slow.
- External Data: Kaseya VSA ranks highly on Trustpilot for performance but has mixed reviews regarding customer support and ease of integration.
7. Syncro
- Overview: Syncro is an all-in-one platform combining RMM, PSA, and billing, making it ideal for small MSPs who want everything in one package.
- Top Features: Ticketing, billing, remote monitoring, and automated workflows.
- Best For: Small MSPs who want a straightforward, all-in-one tool that’s easy to implement.
- Customer Reviews: Syncro is praised for its simplicity and value, though it lacks the complexity for larger MSPs.
- External Data: On Software Advice, Syncro ranks well for affordability and ease of use, making it a great option for startups and small MSPs.
8. ManageEngine RMM Central
- Overview: ManageEngine is a trusted name in IT management, and RMM Central brings together remote monitoring, management, and security features. It’s often used by organisations with strict compliance needs.
- Top Features: Unified endpoint management, network monitoring, and compliance tracking.
- Best For: Companies with strict compliance requirements.
- Customer Reviews: High marks for compliance features, but some users find the interface less intuitive.
- External Data: Known for its compliance tools, ManageEngine is highly rated by PCMag for companies with strict regulatory requirements.
9. Pulseway
- Overview: Pulseway is designed for remote monitoring with a focus on mobility. It allows IT managers to control and monitor networks directly from their smartphones.
- Top Features: Mobile-friendly monitoring, automation, and instant alerts.
- Best For: IT professionals who need remote access on the go.
- Customer Reviews: High praise for mobile capabilities, but desktop features are less extensive.
- External Data: Pulseway consistently scores highly for mobile usability on various review platforms.
10. TeamViewer RMM
- Overview: TeamViewer, known for its remote desktop functionality, has added RMM features to its toolkit. It’s great for companies who need quick, reliable remote support.
- Top Features: Seamless remote access, monitoring, and patch management.
- Best For: Companies who want an RMM that integrates smoothly with remote desktop.
- Customer Reviews: TeamViewer’s remote capabilities are praised, but it may lack the depth of larger RMM solutions.
- External Data: TeamViewer is widely regarded on TechRadar for its remote access capabilities, although it’s more limited in other RMM features.
Final Thoughts: Choosing the Right RMM for Your Needs
When it comes to RMM software, there’s no one-size-fits-all solution. Choosing the right RMM tool depends on the size of your operation, the complexity of your clients’ networks, and your budget. For example, a smaller MSP may benefit from tools like NinjaOne or Atera, while larger organisations may lean towards SolarWinds N-central or Datto RMM for greater scalability and control.
Need Help Setting Up RMM for Your Business?
At System Plus, we understand that finding the right RMM solution can be challenging. Our team can guide you in choosing and implementing the perfect tool for your needs, ensuring your IT infrastructure is secure, efficient, and reliable. Get in touch today to discuss how we can help keep your systems running smoothly with the best tools in the industry!